From the Controller window, navigate to CommandsExceptions on the menu bar.
STEP RESULT:
CMS Supervisor displays the Exceptions window.
In the ACD field, select the ACD that contains the vector and its exception configuration.
In the Operations list, highlight Vector Exceptions.
Click OK.
STEP RESULT:
Supervisor displays the Vector Exceptions Administration window.
In the Vectors field, enter the name or number of the vector for which the exception configuration is to be deleted.
From the menu bar, select ActionsFind one.
STEP RESULT:
Supervisor locates the agent exception configuration for the specified split/skill and displays the data in the appropriate fields. If the exception configuration data cannot be found, the status bar displays 0 matches found.
To have all vectors returned in this step, leave Vectors field blank before performing the Find one action. Supervisor will return all vectors for which you have the read permission. You can then use the Next and Previous menu actions to cycle through the vectors.
From the menu bar, select ActionsDelete.
STEP RESULT:
Supervisor deletes the exception configuration for this vector from the database and displays a Successful message in the status bar.
