From the Controller window, navigate to ToolsSystem Setup.
STEP RESULT:
CMS Supervisor displays the System Setup window.
In the Operations list, highlight Pseudo-ACD Setup.
Click OK.
STEP RESULT:
CMS Supervisor displays the Pseudo-ACD Setup window.
From the menu bar, select ActionsList all.
STEP RESULT:
CMS Supervisor displays a secondary window listing all ACDs. The status bar displays the total number of pseudo-ACDs on the CMS server. Only those ACDs for which you have read permission are displayed.
