From the Controller window, select CommandsAgent Administration.
ADDITIONAL INFORMATION:
Supervisor displays the Agent Administration window.
Select the Reports tab.
STEP RESULT:
Supervisor displays the Reports tab of the Agent Administration window.
In the ACD field, select the ACD on which to run the split members report.
In the Reports list, highlight Split Members.
Select OK.
STEP RESULT:
Supervisor displays the Split Members window.
Enter the split information in the Splits field. This can be one split, multiple splits, or a range of splits. Multiple splits must be separated by a semicolon (;).
In the Destination group, select View Report on Screen or Print Report on.
Select OK.
STEP RESULT:
Supervisor displays or prints the Split Members report.
If the split does not have a name assigned, the Split Name columns on the report shows the split number. If the split has no extensions assigned to it, the Extension column is blank.
