Use the VDN Exceptions report to view exceptions that have occurred for the selected VDN. For each VDN exception, the report shows the time and type of exception.
Before you begin
To be able to view data for a VDN exception report, the following events must have occurred:
One or more VDN exceptions must have been activated.
The exceptions must have occurred at some point. Otherwise, the report is blank.
Active exceptions must be specified in the input window so that they are included in the report.
Navigate to AdministrationExceptionsReportsVDN Exceptions.
STEP RESULT:
CMS Supervisor displays the VDN Exceptions window.
In the Current ACD drop-down list, select the ACD for which you want to run a report.
In the Order by field, select one of the following sorting options:
ADDITIONAL INFORMATION:
Time - The report results are sorted by the time that the exceptions occurred.
VDN - The report results are sorted by the VDN.
Vector - The report results are sorted by vector.
In the Date field, specify the date for the report using one of the following methods:
ADDITIONAL INFORMATION:
Enter MM/DD/YY format; for example, 10/06/20.
Select a date or range of dates using the calendar icon.
Click Reset to blank out the Date field.
Click VDNs to select the VDNs to display in the report.
ADDITIONAL INFORMATION:
Enter a VDN or a series of VDNs separated by semicolons (;) to display the results in the Search Results shuttle. Move the VDNs to the Selected VDN(s) area. You can add up to 1,000 VDNs for the report.
Click OK to use the selected options.
Click Exceptions to select one or more exceptions to include in the report.
ADDITIONAL INFORMATION:
Select only those exceptions that are or have been activated during the date specified. If you select exceptions that have not been active during the date specified, the report does not display any data in the report.
